Privacy & Terms

Privacy Policy

Effective June 2026

This Privacy Policy explains how Poro – The Pet Store & Spa (“we”, “us”, “our”) collects, uses, and protects your information when you visit our website, book our services, or shop with us. By using our website or services, you agree to this policy.

1. Information we collect

We collect information you provide directly to us, including:

• Your name, phone number, and email address
• Your home address or service location (for at-home grooming)
• Your pet’s details (name, breed, age, grooming needs)
• Booking dates, service preferences, and appointment history
• Any messages you send us via WhatsApp, email, or our website

We may also automatically collect basic technical information (such as device type and pages visited) through standard website analytics to help us improve our site.

2. How we use your information

• To schedule, confirm, and provide your grooming or store services
• To contact you about appointments, reminders, or changes
• To respond to your enquiries and provide customer support
• To improve our services and website experience
• To send occasional offers or updates (only if you’ve agreed to receive them)

3. How we share information

We do not sell or rent your personal information. We only share it where necessary:

• With our groomers and staff, to deliver your service
• With service providers who help us operate (such as booking software or payment processors), bound to protect your data
• Where required by law or to protect our legal rights

4. Data security & retention

We take reasonable steps to protect your information from unauthorised access or misuse. We keep your data only as long as needed to provide our services and meet legal or accounting obligations, after which it is securely deleted.

5. Your rights

You may contact us at any time to access, correct, or delete the personal information we hold about you, or to opt out of marketing messages. We will respond within a reasonable timeframe.

6. Cookies

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings.

7. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date.

Terms of Service

Effective June 2026

These Terms of Service (“Terms”) govern your use of the website and services of Poro – The Pet Store & Spa. By booking our services or using our website, you agree to these Terms.

1. Our services

We provide pet grooming services (at our Wakad store and at customers’ homes within our service areas) and sell pet products in store. Service availability, pricing, and timings may vary and are confirmed at the time of booking.

2. Bookings & appointments

• Appointments can be booked via our website, phone, or WhatsApp
• We will confirm your appointment before it is finalised
• Final pricing depends on your pet’s size, breed, coat condition, and the services chosen, and is confirmed before we begin
• Please ensure someone over 18 is present for at-home appointments

3. Cancellations & rescheduling

We understand pets are unpredictable. Please give us as much notice as possible if you need to cancel or reschedule. Repeated last-minute cancellations or no-shows may affect future bookings.

4. At-home service requirements

For at-home grooming, we bring our own grooming equipment. We require access to water (a bathroom or bathing area) and a power point for drying and trimming. A safe, suitable space to groom your pet must be available.

5. Your pet’s health & safety

• Please inform us in advance of any health conditions, allergies, behavioural issues, or aggression
• We reserve the right to stop or decline a groom if a pet’s behaviour or health makes it unsafe to continue
• Grooming of matted or neglected coats may require shorter cuts for the pet’s welfare; we will advise you where possible

6. Payments

Payment is due on completion of the service unless agreed otherwise. We accept the payment methods communicated at the time of booking.

7. Liability

We take great care with every pet. However, to the extent permitted by law, Poro – The Pet Store & Spa is not liable for pre-existing conditions aggravated by grooming, or for issues arising from information not disclosed to us. Our total liability is limited to the value of the service provided.

8. Products purchased in store

Products are sold subject to availability. Returns or exchanges are handled in line with applicable consumer protection laws and our in-store policy.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

10. Governing law

These Terms are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Pune, Maharashtra.